A Case study on CRM implementation

This ia good case study on CRM implementation

http://qci.co.uk/public_face/Content/July%202003%20-%20Journal%20of%20Database%20Marketing.pdf

Analytical CRM

Here is an useful article on this topic from SAP

http://www.sap.com/solutions/business-suite/crm/pdf/AnalyticalCRM_50046585.pdf

CPM on excel

Following link shows CPM/PERT using excel spreadsheet.

http://hadm.sph.sc.edu/courses/J716/CPM/CPM.html

Gantt Chart and CPM/PERT

Interesting and useful material on Project Management

http://www.google.co.in/imgres?imgurl=http://www.bridgeport.edu/sed/projects/cs597/unfiled/zhipingli/Gantt.gif&imgrefurl=http://www.bridgeport.edu/sed/projects/cs597/unfiled/zhipingli/report.html&h=503&w=981&sz=133&tbnid=is7Zmz64EhMJ::&tbnh=76&tbnw=149&prev=/images%3Fq%3DGantt%2BChart&hl=en&usg=__C9EiKhldHPyUahSVnuWXNWUrFHE=&sa=X&oi=image_result&resnum=6&ct=image&cd=1

Subnet Link

Thanks to Mr. Ganesh Dalvi for providing this input. Following resource is useful in subnet, host and IP range calculation.

http://www.subnet-calculator.com/subnet.php?net_class=B

Networking and Internetworking

The url given below will take you to an educational site on networking. Very useful for those having interest in the subject.

http://www.unm.edu/~network/presentations/course/chapters.html

SOA Modeling

Following is an exercise useful in understanding the SOA modeling concept. Similar exercise is necessary in every SOA project to get the benefits SOA offers.

http://educationcommons.org/projects/display/SOA/SOA+Modeling+Exercise+-+The+Applicant+Process

Service Oriented Architecture- introduction and tutorial

Well, go through these write-ups. But at any stage if it looks complicated, please get back to the discussions held in the class.

http://www.adobe.com/enterprise/pdfs/Services_Oriented_Architecture_from_Adobe.pdf

http://icec06.net/WorkshopsAndTutorials/SOATutorial/SOA-Tutorial.htm

OOSE and UML

OOSE

Following site contains useful Java tutorial with focus on object oriented programing concepts. Those interested can augment the OOSE concepts discussed in the class with this and apply them in their work.

http://72.5.124.55/docs/books/tutorial/java/index.html

UML

For UML resources following site is recommended

http://www.uml.org/

There are many groups working in this field and plenty of resources are available. Interested professionals may like to spend some time browsing through their activities and may like to be a part of some of them.

Database Normalization

Following is a simple article on database normalization.

http://support.microsoft.com/kb/283878

Apache Community

It will be useful to be a part of Apache Community of developers and users. You can choose projects of your interest, use them or contribute in them. Further detail are available on

http://www.apache.org/

Fibonacci series and Nature

At this link you get the idea about Fibonacci series and their presence in nature. Can be used in creating interest in topics related to algorithm and problem solving.

http://www.mcs.surrey.ac.uk/Personal/R.Knott/Fibonacci/fibnat.html

Demo for automated testing tools

Here you can find demo/ movies for automated testing tools. Get a feel of it and evaluate yourself.

http://www.appperfect.com/products/demo/index.html

Software Test planning

Resources at following url may be highly valuable for those involved in test planning
http://www.wilsonmar.com/1tstplan.htm

Data Mining Tutorial

At the following link you get tutorials on various topics related to data mining by one of the most famous personality on this topic.

http://www.autonlab.org/tutorials/

Some software on KM and e-learning for trial

Try the software at below link alongwith your innovative ideas to create an useful but small knowledge base. You should try using the concepts discuused in KM sessions.

http://www.adobe.com/products/technicalcommunicationsuite/?sdid=BMMTL

You can also look at demo or take a trial of Talisma Knowledge base system from

http://www.knowledgebase.net/

Knowledge Management -- A Danish Pilot-survey

The document at following link gives useful insight into knowledge managment practices.

http://www.oecd.org/dataoecd/23/57/2756562.pdf